Warranty Details- Watering Hoses
This warranty applies specifically to Holland Greenhouse, Holland Greenhouse Plus, and ROK Watering Hoses.
Depending on what is indicated on the product packaging, this warranty may cover a period of 1, 3, or 5 years from the date of original retail purchase. Please refer to the packaging for the applicable coverage term.
What Is Not Covered
This warranty does not cover:
- Normal wear and tear (including scuffs, abrasions, kinks, or cosmetic damage).
- Damage caused by misuse, abuse, neglect, accident, alteration, improper installation, or failure to follow operating instructions.
- Damage resulting from exposure to temperatures outside the specified range, freezing, excessive water pressure, or chemical contact.
- Rental or commercial use of the product outside of recommended guidelines.
Consumer Responsibility
To qualify for warranty service, the consumer must:
- Retain Proof of Purchase – A dated sales receipt or invoice is required. Warranty claims submitted without valid proof of purchase will not be processed.
- Proper Use & Maintenance – The product must be used only for appropriate residential, commercial, or professional gardening purposes and maintained according to manufacturer guidelines.
- Submit a Claim – Consumers must contact the manufacturer’s customer service department to initiate a claim. The product may need to be returned at the consumer’s expense for inspection and evaluation.
Manufacturer’s Obligation
If a valid claim is approved, the manufacturer will, at its option, either:
- Repair the product,
- Replace the product with an equivalent item, or
- Issue a refund not to exceed the original purchase price.
This warranty is the sole and exclusive remedy available to the consumer.
Limitations
- The manufacturer is not liable for incidental, consequential, or indirect damages.
- Warranty is non-transferable and applies only to the original purchaser.
- Coverage is valid only in the country of original purchase.
To Make a Claim
Contact Holland Imports Customer Service:
sales@hollandimports.com
5499 192nd Street, Surrey BC, V3S 8E5
Please have proof of purchase, product details, and a description of the defect ready when making a claim.