Terms and Conditions

Price

  • Prices are subject to change without notice.
  • Price decreases will not result in an adjustment to dealer’s inventory.
  • Prices are in Canadian dollars, unless specified.
  • Taxes are excluded and will be added as applicable.

Backorders

All backorders under $100 will automatically be canceled unless otherwise requested. No dust collection hoses or automotive will be shipped as backorders.

Terms

  • Net 30 days from invoice date.
  • 2% service charge per month on overdue accounts.
  • Purchase orders must be approved by credit department. Overdue accounts will not be shipped.

Freight

All prices are quoted based on our national prepaid freight policy as follows.

  • Orders over $1,200.00 will be prepaid to all major points in Canada, except:
    • Maritime Provinces (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador) and the 3 Territories (Yukon, Northwest, and Nunavut) will be prepaid on $1,200.00 to their best staging area Edmonton, Winnipeg, Toronto or Montreal or a 7% freight allowance F.O.B. our warehouse.
    • Please note all remote areas in all Provinces qualify for a 7% freight allowance on invoiced orders over $1,200.00 on collect shipments
    • All chemicals will be subject to a dangerous goods shipping surcharge of $20.00 per shipment.
    • All tailgate and inside delivery charges will be billed back to the customer.
  • Arrangements can be made to prepay and charge the freight to you on our invoice to take advantage of our negotiated trucking rates.
  • All prepaid orders will be shipped by our choice of courier. All other orders received without shipping instructions will be shipped prepaid and charged.
  • Shipping instructions must be clearly marked on your purchase order.
  • Shortages and freight damages must be marked on freight bill at time of receipt.
  • All claims must be made within 3 days of receipt of goods, accompanied with a signed delivery receipt.
  • All damaged cartons and/or quantity discrepancies must be written on bill of lading upon arrival of shipment in order to make a claim.

Return Goods

  • Holland Imports will accept goods within 90 days of purchase, provided they are in original packaging and in ‘new’ sellable condition.
  • The returned goods must be accompanied by an approved return authorization number from Holland Customer Service and a copy of the original invoice.
  • Account will be credited at price paid or current price, whichever is lower. All returned goods are subject to a 15% restocking charge and must be shipped prepaid.
  • Check our return authorization guidelines for shipping information.
  • Discontinued items are not eligible for return.

Liability

  • Holland Imports shall in no event be liable for death or injuries to person or property for incidental, special or consequential damages arising from the use of the products.