Terms and Conditions

Price

  • Prices are subject to change without notice.
  • Price decreases will not result in adjustment to dealer’s inventory.
  • Prices are in Canadian dollars.
  • Taxes are excluded and will be added as applicable.

Backorders

  • All backorders under $100 will automatically be cancelled unless otherwise requested (No dust collection hoses or automotive will be shipped as backorders).

Terms

  • Minimum order value of $250
  • Net 30 days from invoice date.
  • 2% service charge per month on overdue accounts.
  • Purchase orders must be approved by credit department.
  • Overdue accounts will not be shipped.

Freight

All prices are quoted based on our national prepaid freight policy as follows:

  • Orders over $1,200.00 will be prepaid to all major points in Canada, except:
    1. Maritime provinces (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador) and the 3 territories (Yukon, Northwest, and Nunavut) will be prepaid on $1,200.00 to their best staging area Edmonton, Winnipeg, Toronto or Montreal or a 7% freight allowance F.O.B. our warehouse.
    2. Please note all remote areas in all provinces qualify for a 7% freight allowance on invoiced orders over $1,200.00 on collect shipments.
    3. All chemicals will be subject to a dangerous goods shipping surcharge of $20.00 per shipment.
    4. All tailgate and inside delivery charges will be billed back to the customer.
  • Arrangements can be made to prepay and charge the freight to you on our invoice to take advantage of our negotiated trucking rates.
  • All prepaid orders will be shipped by our choice of courier. All other orders received without shipping instructions will be shipped prepaid and charged.
  • Shipping instructions must be clearly marked on your purchase order.
  • Shortages and freight damages must be marked on freight bill at time of receipt.
  • All claims must be made within 10 working days of receipt of goods, accompanied with a signed delivery receipt.
  • All damaged cartons and/or quantity discrepancies must be written on bill of lading upon arrival of shipment in order to make a claim.

Warranty

  • All Holland Brands are guaranteed for one year against manufacturing defects. This does not cover misuse, abuse or normal wear and tear.
  • Warranty returns must be authorized by Holland Imports Customer Service. Approved returns will be issued a return authorization number.
  • Check RGA for shipping information. Returned goods must be shipped prepaid.
  • Outdoor Living Products, Power Tools, Air Tools and Automotive Shop Equipment are warranted against faults & defects for one year from date of purchase. Holland will repair or replace, at its own option, products deemed by the company to be defective provided that it has not been misused, abused, altered or repaired by anyone other than an authorized service center.
  • Warranty does not extend to parts deemed consumable (eg., driver blades, grinding disc and accessories).

Return Goods

  • Holland Imports will accept goods within 90 days of purchase, provided they are in original packaging and in ‘new’ sellable condition.
  • Discontinued items are not eligible for return. The returned goods must be accompanied by an approved return authorization number from Holland Customer Service and a copy of the original invoice.
  • Account will be credited at price paid or current price, whichever is lower. All returned goods are subject to a 15% restocking charge and must be shipped prepaid.
  • Check RGA for shipping information.

Liability

  • Holland Imports shall in no event be liable for death or injuries to person or property for incidental, special or consequential damages arising from the use of the products.

Last updated: January 2019

Claim Policy & Guidelines

All claims must be completed and
submitted on Holland Import’s Claim Form

Reasons For Claims

Defective Unit
  • Product must have been purchased from Holland Imports within the last 12 months.
  • Specify the exact problem under the Issue field in the claim form.
  • Please include pictures of the defective unit.
Damaged Unit
  • Must be reported within 10 business days of receipt.
  • Concealed Damage (noticed at time of receipt).
  • Carrier Damage (noticed at time of receipt).
  • Please include pictures of Damaged unit.
  • Copy of signed Proof of Delivery (PoD) is required (if goods appeared damaged at time of delivery, ensure it is written on PoD prior to signing).
Damaged Unit
  • Must be reported within 10 business days of receipt.
  • Concealed Damage (noticed at time of receipt).
  • Carrier Damage (noticed at time of receipt).
  • Please include pictures of Damaged unit.
  • Copy of signed Proof of Delivery (PoD) is required (if goods appeared damaged at time of delivery, ensure it is written on PoD prior to signing).
Short-Shipped
  • Must be reported within 10 business days of receipt.
Over-Shipped
  • Must be reported within 10 business days of receipt.
Pricing Error/Freight Charge Error
Received Wrong Product/Incorrect Item Ordered
  • Must be reported within 10 business days of receipt.
  • Packaging must be in original condition and unopened.
  • All store labels, price tags and security tags completely removed.
  • Check the “Incorrect Item Received” box under the Reason for Request field in the claim form.
Stock Return
  • To be approved on a case-by-case basis.
  • Must be current stock.
  • Packaging must be in original condition and unopened.
  • All store labels, price tags and security tags completely removed.
  • 15% restocking charge may apply.

Claim procedure

  • A copy of the form can be downloaded from our website: www.hollandimports.com/support
  • The following information is mandatory to complete:
    • Item # – Holland Imports Item # (SKU) is located on the invoice.
    • Description – This is the short description of the item you are submitting a claim for.
    • Issue – It is important we know the specific reasons for the claim, please provide as much information as possible. For damages or defectives, please provide pictures.
    • Quantity – Please list the quantity that you are submitting the claim for.
    • Cost – This is the price you purchased the unit for and can be found on your invoice.
    • Reason for request – Please select the reason for request.
    • Our invoice # – This number is provided on the top right corner of your invoice.
    • Your reference # – This is the PO number you provided to us at time of order.

Where to send your claim form

  • Once the Claim Form is completed please email it to: customer.service@hollandimports.com. Your claim will be reviewed and checked carefully to ensure all information is correct and a Claim Number will be issued. One of our Customer Service Representatives will be in touch shortly with regards to the next steps.

Unacceptable Stock Returns

  • Special Orders – Product that has been special ordered for you is non-refundable. These items are a One Time Sale which Holland is under no obligation to take back. This applies to all products that Holland needs to make special arrangements to bring in for you.
  • Seasonal Stock – All seasonal stock is non-refundable; the only exception will be on defective product.
  • Special/Bundle Items – All items purchased through a bundle or special promotion. These prices are considered Final Sale unless an agreement has been made prior between the Account Representative
    and the Purchaser in writing.
  • End Of Life (EOL) Product – Stock that is no longer current cannot be returned as it is considered unsalable.