Terms and Conditions

Price

  • Prices are subject to change without notice.
  • Price decreases will not result in adjustment to dealer’s inventory.
  • Prices are in Canadian dollars.
  • Taxes are excluded and will be added as applicable.

Terms

  • Minimum order value of $250
  • Net 30 days from invoice date.
  • 2% Service charge per month on overdue accounts.
  • Purchase orders must be approved by credit department.
  • Overdue accounts will not be shipped.

Warranty

  • All Holland Brands have a one-year limited warranty against manufacturing defects. This does not cover misuse, abuse or normal wear and tear.
  • Warranty returns must be authorized by Holland Imports Customer Service. Approved returns will be issued a return authorization number.
  • Check RGA for shipping information. Returned goods must be shipped prepaid.
  • Outdoor Living Products, Power Tools, Air Tools and Automotive Shop Equipment are warranted against faults & defects for one year from date of purchase. Holland will repair or replace, at its own option, products deemed by the company to be defective provided that it has not been misused, abused, altered or repaired by anyone other than an authorized service center.
  • Warranty does not extend to parts deemed consumable (eg., driver blades, grinding disc and accessories) or patio umbrellas and cushions.

Return Goods

  • Holland Imports will accept goods within 90 days of purchase, provided they are in original packaging and in ‘new’ sellable condition.
  • Discontinued items are not eligible for return. The returned goods must be accompanied by an approved return authorization number from Holland Customer Service and a copy of the original invoice.
  • Account will be credited at price paid or current price, whichever is lower. All returned goods are subject to a 15% restocking charge and must be shipped prepaid.
  • Check RGA for shipping information.

Liability

  • Holland Imports shall in no event be liable for death or injuries to person or property for incidental, special or consequential damages arising from the use of the products.

Freight Terms

All prices are quoted based on our national freight policy as follows:

    1. Orders over $1,200 will be prepaid to all Major Freight Centers as detailed below.

    2. Orders over $1,200 to locations not included on the Major Freight Centers list:

      Orders can be prepaid to their best staging area as follows:
      BC: Vancouver, Victoria, Nanaimo, Kelowna, Kamloops
      AB: Calgary, Edmonton, Grand Prairie, Lethbridge,
      MB: Winnipeg
      ON: Brampton, Kingston, Ottawa, Windsor, Woodstock
      QC: Montreal, Drummondville, Quebec City, Chicoutimi

      Customer is responsible for freight from the staging area to its final destination.
      -OR-
      For delivery direct to final destination, a fixed percentage will be applied to the order value before taxes based on province as follows:

      BC & AB– 4%
      SK & MB – 7%
      ON & QC – 8%
      All Maritimes Provinces and Territories – 12%

      .

    3. Orders under $1,200 will be prepaid and charged or can be shipped on a customer’s provided carrier account.

Please note all patio furniture orders are excluded from prepaid shipments and will ship FOB Holland Imports distribution center

All chemicals will be subject to a dangerous goods shipping surcharge of $20.00 per shipment.
All tailgate, inside delivery and residential charges will be billed back to the customer.

  • Shipping instructions must be clearly marked on your purchase order.
  • All prepaid orders will be shipped by our choice of carrier.
  • Any orders over $1,200 received without shipping instructions will be shipped prepaid with beyond charge if applicable.

Backorders

  • All backorders will be shipped prepaid
  • Any backorders below $250.00 will be held and shipped with next order unless otherwise requested. Additional charges may apply.

Major Freight Centers

British Columbia
  • Greater Vancouver Area Including Abbotsford, Burnaby, Chilliwack, Coquitlam, Delta, Langley, Maple Ridge, Mission, North Vancouver, Pitt Meadows, Port Coquitlam, Richmond, Surrey, Tsawwassen, West Vancouver, White Rock
  • Vancouver Island Including Campbell River, Comox, Courtenay, Duncan, Greater Victoria, Nanaimo, Port Alberni
  • 100 Mile House, Cache Creek, Chetwynd, Cranbrook, Creston, Dawson Creek, Fort St. John, Golden, Grand Forks, Kamloops, Okanagan Area Including Kelowna, Penticton, Oliver, Osoyoos, Penticton and Vernon, Prince George Prince Rupert, Revelstoke, Salmon Arm, Terrace, Trail, Williams Lake
Alberta
  • Calgary Area Including Airdrie, Balzac, De Winton – Excluding Cochrane and Okotoks
  • Edmonton Area Including Beaumont, Devon, Ft Saskatchewan, Leduc, Sherwood Park, Spruce Grove, St. Albert, Stony Plain,
  • Red Deer Area Including Blackfalds
  • Grande Prairie, Hinton, Lethbridge, Lloydminster, Medicine Hat
Saskatchewan
  • Regina, Saskatoon
Manitoba
  • Winnipeg, Portage La Prairie
Ontario
  • Greater Toronto Area Including Brampton, Burlington, Markham, Milton, Mississauga, Oakville, Richmond Hill, Vaughan,
  • Cambridge, Kingston, Kitchener, London, St Catherine’s, Thunder Bay, Waterloo, Windsor Area Including Tecumseh, Woodstock Area Including Innerkip, Sweaburg
  • Hamilton Area Including Burlington
  • Ottawa and Gatineau Area Including Kanata
Quebec
  • Montréal Area Including Beauhamois, Beloeil, Blainville, Boisbriand, Charlemagne, Chateauguay, Laval, Longueuil, Marieville, Mascouche, McMasterville, Mont Saint Hilaire, Repentigny, Saint Jean sur Richelieu, Saint-Jérôme Including Sainte Sophie, Sainte Eustache, Sainte Juile, Sainte Marthe sur le Lac, Sainte Thérèse, Terrebonne, Vaudreuil
  • Quebec City Area Including Beauport, Boischatel, Charlesbourg, La Haute Saint Charles, Levis, Wendake,
  • Boucherville, Chicoutimi Including Jonquiere, Saguenay, Drummondville, Gatineau, Sherbrooke Area Including Fleurmont, Brompton
Freight Example
  • Customer in Foxboro, Ontario places an order of $1,500 (before tax)
  • Fixed 8% charge is applied to the order – $120
  • Total Order amount – $1,620 plus tax with the order shipping direct to provided location on the PO

Last updated: July 2019

Claim Policy & Guidelines

All claims must be completed and
submitted on Holland Import’s Claim Form

Reasons for Claims

Defective Unit
  • Product must have been purchased from Holland Imports within the last 12 months.
  • Specify the exact problem under the Issue field in the claim form.
  • Please include pictures of the defective unit.
Damaged Unit
  • Must be reported within 10 business days of receipt.
  • Concealed Damage (noticed at time of receipt).
  • Carrier Damage (noticed at time of receipt).
  • Please include pictures of Damaged unit.
  • Copy of signed Proof of Delivery (PoD) is required (if goods appeared damaged at time of delivery, ensure it is written on PoD prior to signing).
Damaged Unit
  • Must be reported within 10 business days of receipt.
  • Concealed Damage (noticed at time of receipt).
  • Carrier Damage (noticed at time of receipt).
  • Please include pictures of Damaged unit.
  • Copy of signed Proof of Delivery (PoD) is required (if goods appeared damaged at time of delivery, ensure it is written on PoD prior to signing).
Short-Shipped
  • Must be reported within 10 business days of receipt.
Over-Shipped
  • Must be reported within 10 business days of receipt.
Pricing Error/Freight Charge Error
Received Wrong Product/Incorrect Item Ordered
  • Must be reported within 10 business days of receipt.
  • Packaging must be in original condition and unopened.
  • All store labels, price tags and security tags completely removed.
  • Check the “Incorrect Item Received” box under the Reason for Request field in the claim form.
Stock Return
  • To be approved on a case-by-case basis.
  • Must be current stock.
  • Packaging must be in original condition and unopened.
  • All store labels, price tags and security tags completely removed.
  • 15% restocking charge may apply.

Claim procedure

  • A copy of the form can be downloaded from our website: www.hollandimports.com/support
  • The following information is mandatory to complete:
    • Item # – Holland Imports Item # (SKU) is located on the invoice.
    • Description – This is the short description of the item you are submitting a claim for.
    • Issue – It is important we know the specific reasons for the claim, please provide as much information as possible. For damages or defectives, please provide pictures.
    • Quantity – Please list the quantity that you are submitting the claim for.
    • Cost – This is the price you purchased the unit for and can be found on your invoice.
    • Reason for request – Please select the reason for request.
    • Our invoice # – This number is provided on the top right corner of your invoice.
    • Your reference # – This is the PO number you provided to us at time of order.

Where to send your claim form

  • Once the Claim Form is completed please email it to: customer.service@hollandimports.com. Your claim will be reviewed and checked carefully to ensure all information is correct and a Claim Number will be issued. One of our Customer Service Representatives will be in touch shortly with regards to the next steps.

Unacceptable Stock Returns

  • Special Orders – Product that has been special ordered for you is non-refundable. These items are a One Time Sale which Holland is under no obligation to take back. This applies to all products that Holland needs to make special arrangements to bring in for you.
  • Seasonal Stock – All seasonal stock is non-refundable; the only exception will be on defective product.
  • Special/Bundle Items – All items purchased through a bundle or special promotion. These prices are considered Final Sale unless an agreement has been made prior between the Account Representative
    and the Purchaser in writing.
  • End Of Life (EOL) Product – Stock that is no longer current cannot be returned as it is considered unsalable.