Support

Customer Service

Our commitment to creating excellent customer experiences is the core of our business. We continuously strive to exceed our customer’s expectations.

Our team of dedicated employees in sales, marketing, logistics, administration and customer service are always available to answer any questions you may have.

Sales Desk

sales@hollandimports.com

Customer Service

customer.service@hollandimports.com

If you would like to file a claim, please fill the Return Authorization/Claim Form.

For more information, please download our Claim Policy & Guidelines.

Warranties

All Holland products are guaranteed for one year against manufacturing defects. This does not cover misuse, abuse or normal wear and tear or extend to parts deemed consumables. Warranty returns must be authorized by Holland Imports Customer Service.

Power Tools, Air Tools and Automotive Shop Equipment are warranted against faults & defects for one year from date of purchase. Holland will repair or replace, at its own option, products deemed by the company to be defective if it has not been misused, abused, altered or repaired by anyone other than an authorized service center.

If you have purchased a product from one of our authorized retailers, please visit them for a return or an exchange.

If you would like to file a claim, please fill the Return Authorization/Claim Form.

For more information, please download our Claim Policy & Guidelines.

My Patio has a 5-year limited warranty against workmanship and material defects on all Aluminum Frames and 1 year on all Steel Frames. Should a frame failure arise within the warranty period, we reserve the right to make substitutions with similar merchandise or to send replacement parts. Powder coated aluminum frames have a 3-year limited warranty against peeling, blistering or rust. All warranties do not include nor cover non-residential use, normal wear & tear, fading, chipping, rust, misuse, neglect, exposure to harsh chemicals or solvents. Wind damage to umbrellas and gazebos, fading, staining of fabrics and compression of cushions or natural disasters are also not covered.

For more information, visit our Terms and Conditions.